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Terms & Conditions for Bus and Train e-Tickets

These Terms and Conditions apply to all relations between H-TEAM, s.r.o., operating under the brand Czech-Transport.com, Schedules.Czech-Transport.com (hereinafter referred to as the Company), and any person or organisation purchasing or using its services (hereinafter referred to as the Client).

Definitions

  • The Company: H-TEAM, s.r.o., operating as Czech-Transport.com / Schedules.Czech-Transport.com.
  • The Client: Any individual or corporate entity purchasing or using the Company’s services.
  • E-ticket: A travel document issued electronically for a bus or train journey.
  • Carrier: The transport undertaking operating the bus or train.

Scope

These Terms and Conditions govern the booking, payment, delivery, cancellation, and use of bus and train e-tickets purchased through the Company.

Booking

  • Orders must be placed through the Company’s website or directly by e-mail/telephone/Whats App/Telegram.
  • The Client must provide accurate passenger data (full name in Latin characters, valid e-mail address, valid telephone number with international code, and other details as required by the carrier).
  • The Client is responsible for verifying departure stations and times. Schedules are subject to change by carriers.

Payments

  • All orders must be paid in advance by credit card (via secure third-party portal) or bank transfer.
  • Payments are processed only after credited to the Company’s account.
  • Bank transfer fees must be borne by the Client.
  • Prices include a booking fee of EUR 4–25 per person, per ticket. The booking fee is non-refundable.

Delivery of Tickets

  • E-tickets are sent by e-mail as PDF documents after successful payment and issuance by the carrier.
  • Tickets are valid only for the passenger(s), route, date, and time indicated.
  • The Client must present the e-ticket together with a valid passport/ID when boarding.
  • The order is considered paid and received only after the payment is credited to our bank account. You will then receive a confirmation email. If you do not receive the confirmation email and/or your tickets within 12 hours:

Please check your SPAM/JUNK folder. If the ticket is not there, contact us immediately at info@czech-transport.com For next-day departures, please call +420 776 877 890 without delay.

Claims made less than 8 hours before departure will not be accepted. Claims for travel expenses submitted after the e-ticket has expired will not be accepted, and no reimbursement will be provided.

Unavailable / Sold-out Tickets

- If your ticket cannot be purchased (sold out, system error), we will contact you by e-mail/Whats App
- A full refund will be issued within 3–4 business days, or we will offer alternatives.
- If you do not respond within 3 days to repeated e-mails or SMS from Czech-transport, we may cancel the order and refund you.
- The Company is not liable for any damages in such cases.

Cancellations and Refunds

  • Cancellation and refund rules depend on the carrier and ticket type.
  • In general, e-tickets for certain routes (e.g. Poland, Hungary, Austria, Deutsche Bahn, and others) are strictly non-refundable.
  • Seat reservations and administration fees are non-refundable.
  • Where cancellation is permitted, the Client must request it in due time through the Company or via the “Cancel Ticket” function in the order summary.

Changes

  • Exchanges of e-tickets are generally not possible unless explicitly allowed by the carrier.
  • Any permitted changes are subject to availability and fees.

Client Responsibilities

  • The Client must comply with all carrier regulations and border requirements.
  • The Client must behave appropriately during travel and follow instructions of carrier staff.
  • The Client is responsible for having all necessary travel documents and visas.
  • Animals and bicycles are permitted only in accordance with carrier rules and must be reserved in advance if required.

Claims

  • Complaints must be submitted by e-mail to info@czech-transport.com within 8 days of travel.
  • For service disruptions, written confirmation from carrier staff is required.
  • The Company forwards claims to the carrier for assessment; the carrier decides on compensation or refund. The carrier has 60–90 days to respond to a complaint.

Liability and Limitations

  • The Company acts as an intermediary and is not liable for the operation of bus or train services.
  • The Company is not responsible for schedule changes, delays, missed connections, or force majeure.
  • Liability is limited to the amount paid by the Client for the order.

Force Majeure

The Company is not liable for non-performance caused by events beyond its control, including strikes, natural disasters, epidemics, or government measures.

Governing Law and Jurisdiction

These Terms and Conditions are governed by the laws of the Czech Republic. Any disputes shall be subject to the exclusive jurisdiction of the courts of Prague, Czech Republic.

Language

In the event of discrepancies between translations, the English version shall prevail.

Contact

H-TEAM, s.r.o.
K Orionce 1843/8
143 00 Praha 4, Czech Republic (mailing address only – no office)
E-mail: info@czech-transport.com
Phone: +420 776 877 890